Terms and Conditions

(1) The Terms of Use

Our products and services, provided by ‘us’ namely Planet Logo ABN 33 048 104 610 are the Terms and Conditions that cover any interaction from ‘you’ with ‘us’, regarding any kind of communication, usage, and ‘you’ accept that you have read and understood them. Herein are listed ‘our’ details which are categorised explaining our criteria. Therefore, when interacting with ‘us’ means you unequivocally agree to them.

(1a) Terminologies

(i) ‘You’ describes the person using, purchasing, communicating, doing business with or any kind of interaction with ‘us’.

(ii) Your’ means belonging to your actions, or your possessions.

(iii) ‘Us’ designates Planet Logo and anyone with our permission and accepted authority to work for us or to represent us.

(iv) ‘Them’ is the term used as meaning The Terms and Conditions.

(v) ‘They’ denotes the same as in Term 1a section (ii) but also our suppliers, those that are contracted to ‘us’ and any professional representation. 

(vi) ‘Their’ can mean either the entity whether describing a supplier or product.

(vii) ‘Yourself’ can me ‘you’ or a person ‘you’ have deemed to be an authority.

(viii) ‘Product’ can mean both the ‘goods’ or the ‘service’ ‘we’ provide.

(ix) ‘Quote’ means the value and details submitted by ‘us’.

(x) ‘Works’ define the term installation or removal of insulation.

(xi) ‘Sum’ relates to the amount of money.

(xii) ‘T & C’ will mean Terms and Conditions.

(xiii) IP shall mean Intellectual Property.

(1b) Communication

(i) Any discussion made via telecommunication, in person visitation, visiting our website www.dofhb.com.au , accepting a quote from ‘us’, purchasing from ‘us, hard copy correspondence, or email will result in agreeing to our Terms and Conditions. Subsequently any services we provide for ‘you’, will be agreed and accepted by ‘you’ as covered in full by these Terms and Conditions with no exceptions.

(ii) When engaging with us for whatever reason, be it for technical assistance, to seek advice on our services or product knowledge, all communications between ‘you’ and ‘us’, accepting a quote or a financial exchange/purchase are bound to these Terms and Conditions, of which you accept and agree to with no exception.

(2) Review of these Terms and Conditions

Deep Ocean Focus Health & Beauty reserves the right to change the T & C. There are factors due to such reasoning as changes in the economy, information from ‘our’ suppliers, government regulations, etc. The particulars in the details herein may possibly be subject to revision and can be renewed and changed without notice. If changes have occurred ‘you’ may request in writing to Deep Ocean Focus Health & Beauty via our PO Box asking for previous ‘T & C’ criteria and appropriate date of change.

(2a) Time Change

Concerning these ‘T & C’ criterium, they have not been subject to any changes yet. The information is current and enforced as of April 2nd 2025. 

(3) Copyright

All material displayed on ‘our’ website such as graphics, text, icons, content, belong to ‘us’ or ‘our’ suppliers and their likewise copyright is covered by the Australian 1969 Copyright Act. In no part may you use, copy, collect information, sell, or otherwise utilise this material in any way other than with ‘our’ documented and authorised permission. Examples of which are allowed are application forms downloaded from our website and hard copy correspondence between ‘us’. In relation to any data sheets on products sent out by us are also covered under the 1969 Copyright act. And are considered in the same format as in these Terms and Conditions.

(4) Advice and Information

Whereas we endeavor to be as accurate as possible regarding the performance of any product we sell, we are not liable to their performance.

(4a) Liability

(i) As a matter of the accuracy with which either ‘us’ or ‘our’ suppliers make statements on, all reasonable attempts are made to provide a high level of service for ‘our’ clients and visitation to ‘our’ website. 

(ii) Any information displayed by ‘our’ suppliers, means ‘they’ cannot be held responsible to the absolutely accuracy to which they demonstrate in either image, content, or text format. 

(iii) Likewise, ‘we’ cannot be held responsible for the absolute accuracy in any way. We do endeavor to take great care, but if any damages or losses which you make claim to/against us, or which through misinterpretation, or of any content on ‘our’ website, means ‘we’ are in no way liable or responsible to any outcomes which you tell or otherwise inform ‘us’.

(iv) When speaking with ‘us’, thus communicating with ‘us’ we try to be as helpful and as accurate as we can. Any such advice asked of ‘us’ means ‘we’ are not liable, and questions ‘you’ ask, means ‘you’ agree in good faith that you understand, and that ultimately ‘you’ are fully responsible for accepting all information and any outcomes as a result.

(5) Delivery

If you require your order to be delivered, ‘we’ offer a delivery service for a charge relevant to any product. When discussing with ‘us’ such criterium, please note these charges are listed per item displayed on 'our' website in our on-line store.

(5a) Delivery Criteria

(i) If you require your order to be delivered, the rate is particular in relation to the product.

(ia) This charge-rate is listed appropriately in ‘our’ on-line store, at the bottom of the Product Description for each item. 

(ib) The charge is automatically calculated when placing an order.

(ic) If ‘you’ place an order via telecommunication, details will be provided at the same time. 

(id) Delivery times and dates are subject to availability. 

(5b) Location

(i) A proper area must be allocated for a delivery to be successfully managed. Once the product is delivered the risk thereafter shall pass to ‘you’.

(ii) If ‘you’ are not able to be present, ‘you’ accept full liability.

(iii) Even if you allocate somebody on your ‘behalf to receive the product, ‘we’ will still assume that the address and the person ‘you’ have authorised is ‘your’ directive to ‘us’, then any consequences thereafter are totally the responsibility of ‘yourself’. 

(iv) Should you request a product to be left unattended, we are not liable in anyway for losses experienced by ‘you’.

(ia) This includes theft or damage.

(ib) We will have assumed delivery is complete after this point.

(ic) Should further transportation be required, it is ‘your’ sole responsibility to do so.

(id) ‘You’ cannot pick-up ‘your’ product until payment is paid in full and declared to be received by ‘us’.

(5c) Pick-Up

(i) If ‘you’ are wishing to save on delivery costs, it is sometimes possible to collect ‘your’ order.

(ii) Because of the many locations ‘we’ cover, should ‘you’ wish to collect (pick-up) your order it is accepted under the following provisions.

(ia) That ‘you’ accept any outcomes whatsoever after having taken ‘your’ order. You agree accordingly ‘you’ should take full responsibility to ensure any risks appropriate to the ‘product’ are insured if ‘you’ deem that fit.

(ib) ‘You’ cannot pick-up ‘your’ product until payment is paid in full and the monies declared to be received by ‘us’.

(ic) ‘You’ may not under any circumstances try to counteract ‘us’, that may result in ‘our’ financial loss whatsoever. We reserve the right to countersue any losses incurred by ‘us’ should you endeavour to do so.

(6) Return Policy 

In accordance with Australian Consumer Law ‘our’ Return Policy adheres to ‘your’ legal right along with ‘our’ legal rights. We understand that mistakes can happen, thus please carefully read the following.

(6a) Change of Mind

The products we sell require appropriate handling. This means that processes to load etc. requires time and effort. This is why we do not allow returns when a customer just wishes to return ‘product/products’ through sentiment alone. However, under exceptional circumstances ‘we’ hold the exclusive right to override this Condition.

(i) Providing ‘you’ have the written authority by an authorised Deep Ocea Focus Health & Beauty employee.

(ii) The product is not opened or soiled.

(iii) The product’s packaging is not damaged.

(iv) ‘You’ accept our handling fee of $55 + GST or 35% of the purchase price or whichever is greater, plus the appropriate delivery charge. 

(6b) Measurements

It is strongly advised that ‘you’ chose accurately the amount of product you require, as we do not accept returns for overordering or incorrect quantities required and the appropriate product dimensions. Again, under exceptional circumstances as long as the Terms (5a I, ia, ib, ic & 6) are met, we hold the exclusive right to allow or not a return.

(7) Other Returns 

Under certain criteria ‘you’ may return a product if: -

(i) The product is faulty, or not of acceptable quality.

(ii) The product is not fit for its intended purpose.

(iia) Though no returns are possible, if ‘you’ determine or any other person acting on ‘your’ behalf determines or through a third party the product cannot be utilised, due to regulatory reasons, or 'you' or a person acting on 'your' behalf, that it is not fit for its intended purpose, ‘we’ are not obligated or liable whatsoever. You will have chosen and accepted the product purely with 'your' discretion and accepted with all outcomes detailed in these Terms & Conditions accordingly.

(7a) Time Requirements

If you are seeking a return, it must be made in writing via email within 30 days of purchase or delivery. 

(i) After this time-period, ‘we’ hold the right to cancel the offer of a credit to the same value with the appropriate handling charges. Again, it is discretionary so long as the Terms in 'our' Conditions are met.

(ii) A credit is a monetary value by which can be redeemed on a further purchase from ‘us’. This time-period that this credit remains in place is for one calendar year after the date of purchase. Under such criteria, you must detail specifically when the product was purchased and provide supporting documentation. 

(9) Warranties

As noted in our on-line store warranties are promises made by the appropriate manufacturer. These promises can be either explicit or implied. Warranties provide a guarantee about the condition of goods purchased, providing an assurance that they are as advertised. They last for a specified period. When that period ends, the issuing entity is no longer obligated to repair or replace a product previously covered.

(9a) Such as:-

(i) The purchaser has used the product and claims inappropriate performance.

(ii) Claims made against the performance are subject between manufacturer and purchaser. 

(iii) In such case the Purchaser believes the Goods or Services do not comply with the statutory guarantees, they must contact ‘us’ and the parties may make appropriate arrangements for the return of the Goods or challenge the details accordingly. Any returned Goods must be accompanied by proof of purchase. If the manufacturer agrees that the product does not comply with ‘their’ statutory rights, the manufacturer will hold the decision off returning or replacing the ‘product’.

(iv) Deep Ocean Focus Health & Beauty shall in respect of Australian Consumer Law, act in accordance, though accepts no responsibility from the manufacturer’s data criteria. 

(v) In respect of a product, please note that the warranties, and are in whole or part subject to acceptance at the time of delivery, whereby all performance thereafter is governed by 'yourselves'.